Cases

Cases are help-desk tickets pulled in from NetSuite — overages, shipment damage, lead-time disputes, missing items. The Cases panel surfaces them next to the river so you can correlate a ticket with whatever's happening on the customer's bands.

Browsing the list

Open the Cases panel from the right sidebar:

The header shows total count. Sort and Filter are top-right.

Each card carries:

• The case ID (e.g. C338027) and its source PO + title.
• The category and customer (Overage • Tidewater Distribution).
• A status pill (OPEN, IN PROGRESS, AWAITING CUSTOMER, CLOSED) and the assignee.
• A priority tag in the top right (LOW, MEDIUM, HIGH, URGENT).

Sort and filter operate on already-paginated rows — keep scrolling to load more before assuming a case isn't there.

Reading a case

Click any card for the detail view:

The detail is read-only — there is no UI to change status, reassign, or add comments. Use the case ID and PO number to follow up in NetSuite directly.

The body groups into three sections:

• Header fields — company, assignee, email, manufacturer, issue type, PO numbers, helpdesk routing, profile.
• Timeline — created / modified / originated dates, plus operational counters (touches, time open, time to assign).
• Shipping address — the receiving location for the order.

The footer View Transaction button jumps to the underlying SO's flow diagram. It only appears when the case title parses out a PO number — older or oddly-formatted cases won't expose it.